Terms & Conditions

1. Service Description

Anslora ("the Service") is an AI-powered phone answering and messaging platform for home service businesses. The Service answers inbound calls, qualifies leads, books appointments, sends SMS follow-ups, and provides a real-time dashboard. The Service is provided by Anslora ("we," "our," or "us").

2. Account Registration

You must provide accurate and complete business information during registration. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old and authorized to act on behalf of the business you register.

3. Acceptable Use

You agree to use the Service only for lawful business communications. You may not use the Service to:

Send unsolicited marketing messages (spam).

Transmit illegal, threatening, or harassing content.

Violate the Telephone Consumer Protection Act (TCPA) or other applicable regulations.

Misrepresent your identity or business.

4. SMS Messaging Program

Program Name: AI Receptionist Service Notifications

Description: Automated SMS messages related to service inquiries, appointment confirmations, missed call follow-ups, and service reminders sent on behalf of home service businesses.

Message Frequency: Message frequency varies based on customer interactions with the business. Typically 1-5 messages per service interaction.

Message & Data Rates: Standard message and data rates may apply.

Opt-Out: Reply STOP to any message to stop receiving SMS messages.

Help: Reply HELP for assistance or contact support@aireceptionist.com.

5. Pricing and Payment

The Service is offered in tiered plans with separate feature and usage pricing. Current pricing is available on our website. We reserve the right to modify pricing with 30 days notice to active subscribers.

Setup fees are non-refundable. Monthly subscription fees are billed in advance. Usage overages are billed monthly in arrears.

6. Service Level

We strive for 99.9% uptime but do not guarantee uninterrupted service. AI-generated responses are provided on a best-effort basis and may occasionally be inaccurate. Business owners remain responsible for reviewing AI interactions and final service delivery.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by law, Anslora shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to lost revenue from missed calls, inaccurate AI responses, or service interruptions.

9. Termination

Either party may terminate the Service with 30 days written notice. We may suspend or terminate accounts that violate these terms immediately without notice. Upon termination, your data will be retained for 90 days before deletion.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email to registered business clients. Continued use of the Service after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms, contact us at support@aireceptionist.com.