Privacy Policy

1. Introduction

Anslora ("we," "our," or "us") provides AI-powered phone answering and messaging services for home service businesses. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

We collect the following types of information:

Business Information: Business name, owner name, email address, phone number, industry, and service area provided during account registration.

Call Data: Phone numbers of callers, call duration, call recordings, transcripts, and AI-generated call summaries.

Message Data: SMS message content, sender and recipient phone numbers, and message timestamps.

Usage Data: Dashboard login activity, feature usage, and service performance metrics.

3. How We Use Information

We use collected information to:

Provide and operate our AI receptionist and messaging services.

Send SMS notifications including missed call follow-ups, appointment confirmations, and service reminders on behalf of our business clients.

Generate call summaries and analytics for business owners.

Improve our AI models and service quality.

Comply with legal obligations and enforce our terms of service.

4. Information Sharing

We do not sell personal information to third parties. We may share information with:

Service Providers: Third-party services that help us operate (e.g., Twilio for SMS, Retell AI for voice services, Neon for data storage).

Business Clients: Call and message data is shared with the business that the caller contacted.

Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure database storage, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain call records, transcripts, and message logs for the duration of the business client's active subscription plus 90 days. Business account data is retained for 1 year after account closure. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

Access the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your information.

Opt out of SMS communications by replying STOP to any message.

8. SMS Messaging

By engaging with our services (calling a business that uses Anslora), you may receive SMS messages related to your service inquiry. Message and data rates may apply. Message frequency varies based on your interactions.

You can opt out of SMS messages at any time by replying STOP. Reply HELP for assistance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered business clients of material changes via email. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@aireceptionist.com.